FREQUENTLY ASKED QUESTIONS
- How much will postage cost?
We offer free delivery Australia wide. Please note that there are exclusion areas where we are unable to deliver to – please check the list of exclusionary post codes here.
- How long will it take for my purchase to arrive?
Orders are dispatched within 2 business days. Once your order has been dispatched, delivery is usually between 7-10 working days. Please refer to our Shipping Policy for more information.
What payment methods do you accept?
We accept American Express, Visa, Mastercard, Afterpay and Humm. All online payments are processed securely through our website.
- How do I use Afterpay and Humm?
Choose Afterpay as your payment method at checkout. If this is your first time using Afterpay, you can instantly create your account at the checkout before completing your purchase. Please refer to Afterpay for further information regarding payment plans and account registrations.
Choose Humm as your payment method at checkout and complete your purchase. If this is your first time using Humm, refer to Humm for further information regarding payment plans and account registrations.
- What is your return policy?
We provide a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.
- Will I receive set up instructions with my hammock?
Yes, we provide set up instructions with all our hammocks. Our hammocks are easy to set up, however if you require any assistance, please contact us via email@example.com
- Where are you based and can I pick up locally from you?
We are based in Sydney and all products are dispatched from our warehouse. Local pick up from our warehouse is not available.
- Can my hammock be washed? What special care instructions do I need to follow?
To keep your hammock in top condition all year round, we recommend spraying a protective coat over the hammock before your first use. These protective sprays are sold in outdoor gardening stores and are essential to prevent the growth of mould or mildew. Furthermore, they help keep the hammock free from stains.
If you need to wash your hammock, give it a light wash with warm water and vinegar to remove any dust or debris that may have accumulated over time. Allow to comply dry in the sun before use.
- I don’t have any trees to connect a hammock, what should I do?
No trees to hang it from? No problem! Our free standing hammocks are the perfect alternative. You can get that floating feeling as you relax in a hammock that is supported by a secure frame.